Question 1

How does shopping on Wolevo work?

Accepted Answer

We purchase items from US stores on your behalf and ship them directly to you in Africa. Simply browse our catalog or drop a link, pay for what you want, and we will get it to you in your country.

Question 2

Which stores can you shop from?

Accepted Answer

We currently support Amazon, Best Buy, eBay, Sephora, and Fashion Nova, with more stores coming soon.

Question 3

How long does it take?

Accepted Answer

Typically, we purchase items within 24-48 hours. Shipping usually takes 7-14 days depending on the destination.

Question 4

Which countries do you ship to?

Accepted Answer

We currently ship to Ghana and Nigeria, with more countries coming soon.

Question 5

How are shipping costs calculated?

Accepted Answer

Most items are priced by weight, while certain items like electronics may have a fixed shipping rate. Our pricing includes full landing cost: shipping, service fee, and customs.

Question 6

Can I track my package?

Accepted Answer

Yes! Once your package is shipped, you can track your shipment in real-time through your dashboard.

Question 7

What items cannot be shipped?

Accepted Answer

We cannot ship prohibited items such as weapons, illegal substances, flammable materials, or items restricted by destination country customs.

Question 8

What is a Wolevo locker address?

Accepted Answer

Your Wolevo locker address is a personal US warehouse address assigned to your account. You can ship purchases from any US store to this address, and we'll forward them to you.

Question 9

What payment methods do you accept?

Accepted Answer

We support most payment methods available in your country, including mobile money, digital wallets, and bank cards.

Question 10

Is my payment information secure?

Accepted Answer

Yes. We never store your bank details. These are handled by our payment gateway providers who use industry-standard encryption.

Question 11

What is your refund policy?

Accepted Answer

Refunds are available if we cannot fulfill your order or if there's a service error on our part.

Question 12

Do I need an account to use your services?

Accepted Answer

Yes, you need an account to browse our catalog, place orders, track shipments, and access your personal locker address. Registration is free.

Help Center

Frequently Asked Questions

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Help Center

Frequently Asked Questions

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