The rules of shipping with Wolevo.
Agreement to Terms
By accessing or using Wolevo, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
Use of Services
Eligibility
You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement.
Account Registration
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Acceptable Use
You agree not to:
Use our services for any illegal purpose
Ship prohibited or restricted items
Provide false or misleading information
Interfere with or disrupt our services
Attempt to gain unauthorized access to our systems
Use our services to transmit malware or harmful code
Shop For Me Service
Our Shop For Me service allows us to purchase items on your behalf from US and UK retailers. By using this service, you acknowledge that:
We act as your authorized agent for the purchase
Product availability and pricing are subject to the retailer's terms
You are responsible for product selection and specifications
Refunds and returns are subject to the original retailer's policies
Additional fees may apply for the shopping service
Third-Party Retailers
When you use Wolevo's Shop For Me service, we purchase products on your behalf from independent third-party retailers. While we act as your authorized purchasing agent, the products themselves are sourced from these retailers and remain subject to their respective terms and conditions.
Your Responsibilities
Review the retailer's terms, privacy policy, and return policy before requesting purchase
Ensure products comply with your destination country's import regulations
Understand that each retailer has its own pricing, availability, and policies
Product returns or warranty claims must be handled according to the retailer's policies
Our Role
Wolevo acts as your purchasing agent to buy items from retailers and ship them to you. We are not affiliated with or endorsed by any retailer. We display product information as provided by retailers, but cannot guarantee accuracy, availability, or pricing. Final product quality, warranty, and support are the responsibility of the original retailer.
Retailer Policies
When shopping from these retailers, please review their terms and policies:Shipping Services
Shipping Terms
Delivery times are estimates and not guaranteed
You are responsible for providing accurate shipping information
Customs duties and taxes are the responsibility of the recipient
We are not liable for customs delays or seizures
Package insurance is optional and recommended for valuable items
Prohibited Items
We cannot ship illegal items, hazardous materials, weapons, controlled substances, or any items prohibited by international shipping regulations or destination country laws.
Payment Terms
All prices are in the currency specified at checkout
Payment is required before services are rendered
We accept various payment methods as displayed at checkout
You authorize us to charge your payment method for all fees
All sales are final unless otherwise specified
We reserve the right to refuse or cancel orders
Refunds and Cancellations
Refund eligibility depends on the service:
Shop For Me: Refunds available if we cannot fulfill the order
Shipping: Refunds may be available before package is dispatched
Cancellations after services are rendered are not eligible for refunds
Service fees are generally non-refundable
To request a refund, contact us at support@wolevo.com
Limitation of Liability
To the maximum extent permitted by law, Wolevo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, resulting from your use of our services. Our total liability shall not exceed the amount you paid for the specific service.
Disclaimer of Warranties
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, secure, or error-free.
Indemnification
You agree to indemnify and hold Wolevo harmless from any claims, damages, liabilities, and expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.
Intellectual Property
The Wolevo platform, including our software, design, branding, text, functionality, and proprietary technology, is owned by Wolevo and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
For details on how we handle third-party content, trademarks, and retailer materials, see our Third-Party Content Policy.
If you believe any content on the platform infringes your intellectual property rights, please contact us at legal@wolevo.com.
Modifications to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the updated terms on this page. Your continued use of our services after changes constitutes acceptance of the new terms.
Termination
We may terminate or suspend your account and access to our services immediately, without prior notice, for any reason, including breach of these terms. Upon termination, your right to use our services will immediately cease.
Governing Law
These terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions. Any disputes shall be resolved in the appropriate courts.
Contact
If you have questions about these Terms of Service, contact us.